our services
Every child’s journey is different.
So is the way we support them here at Upendi.
Our occupational therapy services are personalised to each child and family, helping build confidence, independence, and joy in everyday life.
We offer a range of supports including:
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Individual assessments and therapy sessions
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Collaborative goal-setting with children and caregivers
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School and community-based support
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Group programs that build skills and connection
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Coaching and therapy for parents and caregivers
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Family-focused approaches that strengthen relationships
Because every child learns and thrives in their own way, we tailor therapy to the goals that matter most whether that be at home, at school, and wherever life happens.
paediatric occupational therapy services
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Supporting children to understand and respond to sensory input (sound, touch, movement, etc.)
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Developing strategies for emotional regulation and self-calming
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Creating sensory diets or classroom plans
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Supporting participation in school, play and daily routines
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Hand strength and dexterity development
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Pencil grasp and handwriting support
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Scissor skills and craft coordination
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Using cutlery, buttons, zippers and other self-care tasks
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Balance, core strength and body awareness
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Bilateral coordination (using both sides of the body together)
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Ball skills, hopping, skipping and climbing confidence
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Motor planning and sequencing activities
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Building play skills and imagination
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Turn-taking, cooperation and communication during play
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Developing social understanding and friendships
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Facilitating inclusive play at home or school
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Pre-writing and writing development
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Sitting posture, attention and focus
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Following routines and transitions
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Organisational skills and managing classroom tools
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Emotional regulation in learning environments
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Independence with dressing, feeding and toileting
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Morning and bedtime routines
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Building confidence in daily self-help activities
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Supporting participation in family and community life
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Supporting children to identify, express and manage emotions
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Teaching coping strategies and resilience through play
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Collaborative problem-solving with parents and educators
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Comprehensive occupational therapy assessments (standardised and observational)
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Functional capacity and NDIS reports
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Collaborative goal setting with families and educators
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Regular progress reviews and therapy plans
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Therapy delivered in natural environments where children learn and play
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Collaboration with teachers, carers and other professionals
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Practical strategies tailored to your child’s real routines
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Support for equipment recommendations or environmental modifications
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Practical strategies for daily challenges
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Training and workshops for parents, carers and teachers
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Support to carry therapy strategies into everyday routines
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Building confidence and consistency between sessions
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our approach
At Upendi, we believe meaningful outcomes are achieved through collaboration. We work closely with children, families, carers, teachers, GPs, and other key support networks in a flexible, child and family-centred way that is grounded in everyday life. We aim to create therapy experiences that reflect what truly matters most to your child and family.
Our initial assessment sessions are designed to get to know each person in their own context, exploring strengths, challenges, and daily routines. For children, we often use play-based assessment to observe functional skills in a natural way. From this session, we collaborate with families to identify priorities and goals, provide practical strategies or home activities, and discuss next steps in therapy or other supports as needed. A written report is not included, however, this can be requested as an additional service.
Initial Assessment
Upendi’s occupational therapists are trained to administer a range of standardised and informal assessments to support funding applications, diagnostic processes, and therapy planning. These may include assessments for sensory processing, fine and gross motor skills, visual perception, or functional capacity. Standardised assessments may take up to three hours to complete and are accompanied by a detailed report and tailored recommendations.
Standardised Assessments
At Upendi, therapy sessions are tailored to support each child’s individual goals and progress at their own pace. A standard session includes 45 minutes of face-to-face time with your child’s occupational therapist, plus an additional 15 minutes for preparation and follow-up activities such as reviewing notes, selecting and setting up resources, documenting the session, and packing away.
Sessions may take place in your home, school, or community environment, depending on what best supports your child’s participation and engagement. For school-based sessions, we also allow travel time to and from the classroom to ensure your child receives focused, uninterrupted support. Following the initial assessment, session lengths and frequency may be adjusted to suit your child’s needs, routines, and progress, ensuring therapy remains meaningful, flexible, and effective.
Therapy Sessions
Additional Services
Meetings and Collaboration
We understand that progress is best achieved when everyone is on the same page. Our therapists can attend meetings with GPs, schools, coordinators, and other key stakeholders either in person or via telehealth. This may include Individual Education Plan (IEP) meetings, case conferences, or transition planning discussions.
Reports and Documentation
Formal assessments completed by Upendi therapists are typically accompanied by a comprehensive written report. Progress reports are also provided for NDIS participants at the end of each plan cycle or as required. Upendi therapists can assist to provide letters to support funding requests and special provisions or adjustments within the school environment. They can also prepare therapy summaries or handover reports if you choose to transition to a new service provider, helping ensure your child’s progress and goals are clearly communicated. *Please note: Upendi does not provide reports for Family Court matters.
fees & funding
National Disability Insurance Scheme (NDIS)
While Upendi is not a Registered NDIS Provider, we are still able to see clients who are self-managed or plan managed. Unfortunately, we are unable to see agency-managed NDIS participants at this stage.
We charge the NDIS scheduled hourly rate for all clients, regardless of funding type.
Private clients are asked to make payment on the day of service.
Need more details? Contact us to request our current fee schedule or to discuss which funding options are best for your family.
Medicare
Rebates may be available for Occupational therapy services under Medicare. Speak with your GP or paediatrician to obtain a referral and access a Medicare rebate. Please note that full payment is required on the day of service, and families can claim their rebate using the receipt provided.
Cancellation & Missed Appointments
At Upendi, we understand that life can be busy and plans can change. We ask that you provide at least two clear business days’ notice/48 hour’s notice if you need to cancel or reschedule an appointment. Cancellations with less notice may be billed.
If you’re unable to attend in person, we can often provide telehealth or phone sessions as an alternative. Where this isn’t possible, appointments missed without notice will be billed in full.
Our goal is to make therapy as flexible and accessible as possible while respecting the time of our therapists and other families.
FAQ
No referral is needed to begin therapy at Upendi. If you would like to access a Medicare rebate, a referral from your GP or paediatrician may be required.
Every child is unique, so the number of sessions will vary depending on your child’s goals and needs. Some children may only require a few sessions, while others benefit from ongoing therapy such as fortnightly sessions, your therapist will discuss what is best with you and adjust as progress is made.
Your therapist sets aside dedicated time for your session. If you are unwell or need to reschedule, please provide 48 hours’ notice, or as much notice as possible. Cancellation fees may apply.
Our usual office hours are 9:00am–5:00pm, Thursday & Friday. Appointments outside these times may occasionally be available at the therapist’s discretion, however, this cannot be guaranteed.
Yes, however, Upendi is not a registered NDIS provider, so we can currently only provide services to clients who are self-managed or plan-managed.
Yes! If your child is an NDIS participant, please share your plan with your OT at your first consultation. We will work towards the goals outlined in your plan and prepare regular Progress Reports as required.
All invoices must be settled on the day of treatment. Caregivers can securely store credit card details in our system for automatic payment, offering a safe and convenient option if payment cannot be made in person or over the phone.
Please provide the details of your Plan Manager to your OT. We will email invoices directly to your Plan Manager for payment.
